Specialised Training

Our training concept integrates proven methodologies meeting the needs of today’s learners

Who should attend the course?


Leadership is key to deliver results in increasingly complex circumstances. Designed for Managers, Supervisors and ATCOs transitioning into a supervisory role, wanting to develop their leadership skills in an Air Traffic Management environment.

Course summary

Our Supervisor Course (SUP) is designed to build up a solid leadership foundation for Managers, Supervisors and ATCOs transitioning into a supervisory role. They are the linchpins in any operational environment and need skills to analyse, establish and execute decisions in a fast-moving environment. These skills are different to providing Air Traffic Services and are needed for supervisory roles in an operations room.

To be able to lead a team, the organisation and operations room needs leaders. Our Supervisor training is vital for organisations who want their supervisory staff to be robust within areas such as leadership, communication, safety culture, performance culture, and team performance.

Our training concept offers participants opportunity for personal development, new skills, deeper understanding for leadership etc.

GATE Aviation Training academy is certified by the Danish Civil Aviation Authority in accordance with Commission Regulation (EU) 2015/340.

Prerequisites

  • Supervisors and Managers and ATCOs transitioning into a supervisory role
  • A good command of written and oral English

Course Content

  • Authority and Autonomy fluctuations
  • Communication
  • Leadership in different roles
  • Handling conflicts
  • Crisis management
  • Intervention strategies
  • Safety
  • Case training



Who should attend the course?


All personnel involved in reporting and investigation management will benefit highly from this training. Further, managers with operational responsibilities will also benefit from the training in order to provide optimal support to investigations of incidents.

Course summary

Incident Investigation still constitutes one of the most powerful tools for any organisation to learn about itself.

Even though incident rates consequentially have been lowered, the possibility for deeper learning and challenging of prevailing assumptions often remains anchored in the ability to extract deeper learning from incidents.

Harvesting the learning potential from such occurrences, still remains a challenge and many reports remain stuck in proximal details of the latest incident combined with judgments of human performance, rather than explanations for why actions and assessments made sense at the time.

This three-day course is designed to address exactly that. Combining a total of more than three decades of industry experience with the most prominent thinking in contemporary safety science, this course will enable participants to move beyond human error and identify deeper levels of organisational behaviour that lawfully shaped individual performance surrounding an incident.

Rather than focusing on method and structure, the course applies theory, case studies and exercises to take participants through a reflection and discovery process, that provides a different way of understanding incidents.

Prerequisites

  • Good understanding of own work domain
  • Good communication and listening skills
  • Previous experience in the field of incident investigation is not needed

Course Content

  • Why do accidents happen?
  • Incident management process
  • Generic Steps of Incident Investigations
  • Human Factors and System Thinking
  • SIM analysis tool (other methods can be integrated on request)
  • You and your role as investigator
  • Interview techniques
  • Multiple exercises and group interactions including full day investigation exercise



Who should attend the course?


Our Critical Incident Stress Management (CISM) training programme is designed for any Air Navigation Service Provider to establish and maintain a peer driven CISM programme. Managers with operational responsibilities will also benefit from the training in order to provide optimal support to CISM peers.

Course summary

Our initial CISM training course provides participants with the foundations to implement a CISM programme as part of an Air Navigation Service Provider’s initiative to comply with Commission Regulation (EU) 2017/373.
The CISM course design is based on the ‘Mitchell Method’ that was developed after the United Airlines Flight 232 crash in 1989 at Sioux City Airport, USA when controllers on duty did not receive the help they needed. The Mitchell Method is used worldwide by trained CISM peers.
The course covers key elements of a CISM programme to enable participants providing structured assistance for a normal reaction in an abnormal event. CISM creates a preparedness in the team for adaptive, short term processes that focus on the immediate critical incident and includes help for the individual and team to get back to normal operation post-incident.
The CISM intervention strategies are simulated in exercises where participants will gain the desired experiences.

Prerequisites

  • Good communication and listening skills
    A good command of written and oral English

Course Content

  • The Mitchell Method and concept of critical incident stress management
  • Identification of critical incidents (CI) including examples of CI symptoms
  • Effects of a CI on individuals and groups including examples of typical stress reactions
  • Enable participants to generate options as to how the person involved in an incident gets through the first 24 – 72 hours in the best possible way
  • Exercises for individual intervention strategies
  • Protecting yourself as CISM peer



Who should attend the course?


Our Critical Incident Stress Management (CISM) refresher training course is designed for any CISM peers or participants who have completed our Initial CISM training course.

Course summary

GATE’s CISM refresher training course is part of our program to support Air Navigation Service Providers in their initiative to implement a CISM program and comply with Commission Regulation (EU) 2017/373.

Six to nine months after completing GATE’s Initial CISM training course, a 2-day refresher and follow-up course is recommended to complement the knowledge and skills of CISM peers.

The course focusses on reviewing the implementation and experiences with CISM to identify any amendments that may be needed. It also deepens and widens the portfolio of intervention strategies with a focus on group interventions, so that participants have a good level of strategies following the initial and follow up training.

The CISM intervention strategies are simulated in exercises where participants will gain the desired experiences.

Prerequisites

  • Good communication and listening skills
  • A good command of written and oral English

Course Content

  • Refresh of CISM knowledge and skills learnt at the initial CISM training course
  • Review of experiences gathered during the implementation of the CISM program
  • Review of experiences as CISM peer
  • Theoretical topics on group intervention strategies
  • Exercises with a focus on group intervention strategies



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